Overview
A US-based home and kitchen brand had been selling on Amazon for two years and doing well enough that nobody felt the need to manage it properly. Seller Central was nobody’s main job. Tasks got done when someone had time. That worked until it didn’t. By the time they reached out to AMZOS, 9 listings were suppressed, messages were going unanswered, and account health was heading toward warning territory. The brand was doing around $45,000 a month but losing ground every week, the account went unmanaged. They needed someone to take over, stabilize the account, and stop the bleeding fast.
The buyer-seller message response rate had fallen to 78%, well below Amazon's 90% threshold, putting the order defect rate at direct risk.
9 ASINs were suppressed at the time of onboarding, sitting completely invisible in search results and generating zero sales during that time.
Stranded inventory across 4 SKUs had gone unresolved with no one actioning it, and the units were near to being disposed of by Amazon.
11 open Seller Central support cases had gone without follow-up for 2 to 7 weeks, with unresolved issues quietly stacking up on both sides.
Mapped every open issue by risk level before touching anything live. The first week focused entirely on what could cause the most damage if left another day.
Took over the buyer-seller message queue from day one. The response rate was back above 99% within 7 days and stayed there for the full engagement.
Identified the suppression cause for all 9 affected ASINs and resolved each one at the root. All 9 returned to active search results within 18 days.
Built a daily and weekly Seller Central monitoring process covering account health, inventory, listing status, and open cases, with fixed task ownership so nothing depended on whoever had time that day
From a neglected account heading toward warning territory to a fully operational, growing Amazon store
Restored within 7 days and maintained throughout
All suppressed ASINs back in active search results within 18 days.
Grew within 60 days as suppressed listings returned to search
